Terms of Sale
Our terms and conditions of use
The following conditions of sale exclusively regulate the online sales relationship on the website.
All prices shown on the website are inclusive of VAT.
They are intended to be valid only for purchases made online on the site and are not intended in any way to represent the prices applied in the store at M3 Sport S.r.l. in Via Acquette 1/A 21030 Cuveglio (VA).
M3 Sport S.r.l. reserves the right to change the prices at any time, however the goods will be invoiced based on the prices indicated in the order placed by the Customer.
The Customer can only purchase the items highlighted as "available" at the time the order is sent, as described in the relative information sheets.
Normally the items inserted are actually available in the warehouse, however in the event of a lack of the size, communication will be given, possibly proposing other products of the suitable size.
The correct receipt of the order is communicated by M3 Sport S.r.l. by an e-mail sent to the address communicated by the Customer during registration. This message will contain the order identification number, date and all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
If desired, the Customer can also personally collect the goods at the Peruffo Cicli (M3 Sport S.r.l.) office in Via Acquette 1/A 21030 Cuveglio (VA).
RECEIPT OF DAMAGED GOODS
Upon delivery of the goods, in the presence of the courier, the Customer is required to check that the number of packages corresponds to what is indicated in the Waybill and that the packaging is intact, not damaged or altered. In the event that the packaging is visibly damaged or there is a mismatch in the number of packages, in order to obtain a refund or replacement of the goods, the damage must be immediately notified to the courier, adding the wording "ACCEPTED WITH RESERVE OF CONTROL OF THE GOODS” on the document and then contact us within 48 hours of delivery.
If the goods are accepted without adding the necessary wording, it will not be possible in any way to claim, at a later time, any shortages or damage due to transport.
Even if the packaging is intact, the goods must be checked within two days of receipt. Any damage or hidden anomalies must be reported in writing by e-mail, fax or registered letter with return receipt to M3 Sport S.r.l..
The Customer is obliged to provide the exact shipping address, any VAT number (if he is a company or wants to receive an invoice), one or more telephone numbers, possibly mobile numbers and the e-mail address to which to send the Letter of order.
The Customer declares that he has not entered false or fictitious data in the order form and therefore declares that the data entered correspond to his real personal data. M3 Sport S.r.l. reserves the right to prosecute any violation or abuse in the appropriate forums.
In the event that the Customer sends incorrect data, any storage costs at the couriers' depots and any deterioration suffered by the goods will be charged to the Customer.
Pursuant to art. 22 of the Presidential Decree 10/26/72 no. 633, the invoice is issued only if requested at the time of the order; in this case, the company name, VAT number and tax code must be indicated.
If the buyer is a private individual, if he wishes to receive an invoice, he must also enter his tax code during registration, otherwise, in the absence of this information, a simple tax receipt will be issued and it will no longer be possible to issue an invoice. The tax document (invoice or receipt) will be attached to the transport document accompanying the package.
Any communications and notifications from the Customer may be forwarded via:
– email to firstname.lastname@example.org
– ordinary mail to the address: M3 Sport S.r.l. Via Acquette 1/A 21030 Cuveglio (VA)
M3 Sport S.r.l. will contact the Customer through the contact details provided by him in the order.
RETURN POLICY FOR ONLINE SALES
M3 Sport S.r.l. recognizes the buyer the right of withdrawal provided for by Legislative Decree 21/2014 which implements EU directive 83/2011.
Pursuant to the aforementioned legislation, the Customer has the right, without indicating the reasons, to withdraw from the purchase within 14 days from the day of receipt of the goods.
To exercise this right, the same must send to M3 Sport S.r.l. a simple communication in which this will is manifested.
The communication can be sent in one of the following ways:
– email address: email@example.com
– registered mail to our office: M3 Sport S.r.l. Via Acquette 1/A 21030 Cuveglio (VA).
The law applies to the goods purchased in their entirety; it is not possible to exercise the withdrawal only on a part of the product.
The goods must be returned intact, in their original packaging, packaged with the same materials and methods as when they were received in order to guarantee their return in excellent condition.
The shipping costs for the return are charged to the customer.
After having received the goods and having checked their state of conservation, M3 Sport S.r.l. will refund the order amount via PayPal or bank transfer excluding the cost of shipping, assembly costs and any changes made.