The following conditions of sale exclusively regulate the online sales relationship on the website. All prices shown on the website are inclusive of VAT. They are intended to be valid exclusively for purchases made online on the site and are in no way intended to represent the prices applied in the point of sale at M3 Sport S.r.l. in Via Acquette 1/A 21030 Cuveglio (VA).
M3 Sport S.r.l. reserves the right to change prices at any time, however the goods will be invoiced based on the prices indicated in the order placed by the Customer. The Customer can only purchase the items highlighted as "available" at the time the order is sent, as described in the relevant information sheets. Normally the items inserted are actually available in stock, however if the size is missing, we will notify you and possibly offer other products in the suitable size. The correct receipt of the order is communicated by M3 Sport S.r.l. via an e-mail sent to the address communicated by the Customer during registration. This message will contain the order identification number, date and all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections.
If desired, the Customer can also personally collect the goods at the Peruffo Cicli headquarters (M3 Sport S.r.l.) in Via Acquette 1/A 21030 Cuveglio (VA).
RECEIPT OF DAMAGED GOODS
We kindly ask our customers to verify that the number of packages matches what is indicated on the waybill and to always sign subject to inspection with the courier—even if there are no visible damages to the packaging or sealing tape. In case of any issues, please inform us within 24 hours of receiving the goods by sending detailed photos. If the package is not signed subject to inspection, the right to return or refund will not be granted.
CUSTOMER OBLIGATIONS
The Customer is obliged to provide the exact shipping address, any VAT number (if it is a company or wishes to receive an invoice), one or more telephone numbers, possibly mobile numbers and the e-mail address to which to send the Letter of Order. The Customer declares that he has not entered false or imaginary data in the order form and therefore declares that the data entered correspond to his real personal data. M3 Sport S.r.l. reserves the right to prosecute any violation or abuse in the appropriate venues. In the event that the Customer transmits incorrect data, any storage costs at the couriers' depots and any deterioration suffered by the goods will be borne by the Customer himself.
REQUEST INVOICE
Pursuant to art. 22 of the Presidential Decree 26/10/72 n. 633, the invoice is issued only if requested at the time of the order; in this case, you must indicate the company name, VAT number and tax code. If the buyer is a private individual, if he wishes to receive an invoice, he must also enter his Tax Code during registration, otherwise, in the absence of this information, a simple receipt will be issued and it will no longer be possible to issue the invoice. The fiscal document (invoice or receipt) will be attached to the transport document that accompanies the package.
COMMUNICATIONS
Any communications and notifications from the Customer may be forwarded via: – email to info@peruffo.com – ordinary mail to the address: M3 Sport S.r.l. Via Acquette 1/A 21030 Cuveglio (VA) M3 Sport S.r.l. will contact the Customer using the contact details provided in the order.
DIGITAL WITHDRAWAL FEATURE
M3 Sport S.r.l. recognizes the buyer's right of withdrawal provided for by current consumer protection legislation. Pursuant to the law, the Customer has the right to withdraw from the purchase without giving any reason within 14 days from the day of receipt of the goods.
1. How to exercise the right of withdrawal
To exercise this right, the Customer must state their intention within the aforementioned 14-day period, choosing one of the following methods:
- Via Customer Area (preferred method): Log in to your personal account on the website and click on the dedicated digital feature via the button "Withdraw from the contract here". By selecting the relevant order, the guided procedure will ask for a two-step confirmation. Once the request is complete, the system will automatically send a confirmation email indicating the date and time. By choosing this method, the procedure is initiated immediately without the need for further prior communications.
- Via traditional channels: Alternatively, a written communication clearly stating the intention to withdraw and specifying the order number can be sent in the following ways: – via email to: info@peruffo.com – via registered mail to our office: M3 Sport S.r.l. Via Acquette 1/A – 21030 Cuveglio (VA).
2. Product conditions and return instructions
Integrity of the product: The right of withdrawal applies to the purchased product in its entirety; it is not possible to exercise the right of withdrawal on only a part or a single component of the purchased product.
Condition of preservation: The goods must be returned fully intact, in their original packaging, and packaged using the same materials and methods with which they were received, in order to guarantee transport and return in excellent condition.
Shipping costs: Shipping costs, any package insurance, and any customs duties for the return of the goods are entirely the responsibility of the Customer.
3. Refunds
After receiving the goods at its premises and verifying their condition and integrity, M3 Sport S.r.l. will refund the order amount via PayPal or Bank Transfer. In any case, the following are excluded from the refunded amount:
the original outbound shipping cost;
costs related to assembly and any custom modifications made to the item at the customer's request.
4. Exceptions to the Right of Withdrawal (Customized Products)
Pursuant to current legislation, the right of withdrawal does not apply and is not provided for by law in the case of supply of custom-made or clearly personalized goods requested by the Customer (such as, by way of example, bicycles assembled with specific non-catalog components, custom paint jobs, or structural geometry modifications requested at the order stage).
DISCOUNTS
Extra discounts are not cumulative.
TAX-FREE PURCHASES
EU Customers
For customers selecting a destination address within an EU country, VAT is already included in the price (Italian VAT at 22%).
Non-EU Customers
For customers selecting a destination address outside the EU, prices will be VAT-exempt. Please note that customs duties may apply depending on the laws of the destination country. VAT exemption applies to non-EU citizens who purchase an item with a value equal to or exceeding € 70.00, VAT included (22%).
VAT Refund Procedure
Purchases made directly on our website with shipping outside the European Union are VAT-exempt. If you collect the goods directly from our store, an electronic invoice including Italian VAT will be provided. You will have 30 days from the invoice issuance date to clear the goods at any Italian border customs office or international airport. With a simple procedure, a clearance stamp will be issued for the VAT refund. Once the goods are cleared, the electronic invoicing system will display the VAT exemption eligibility. Consequently, our administration will issue a bank transfer directly to your account (details provided beforehand) equal to the amount of the Italian VAT.
Do I need to pay the 22% VAT upfront?
NO, if the shipment is to a non-EU country using a courier service.
YES, if you pick up the bike in person. The 22% VAT will be refunded in full without any commission. A bank transfer will be made directly to your account within six months from the customs clearance date.
How much of the VAT paid upfront is refunded?
The full amount of the 22% VAT will be refunded.
FOR FURTHER INFORMATION DO NOT HESITATE TO CONTACT US!